Customer Service Officer - Leisure Facilities (Part-Time)

Level 2 - $98,040 per annum (subject to pro-rata)

The Town

Port Hedland is a dynamic, diverse town in Western Australia’s beautiful Northwest that enjoys a relaxed lifestyle. We are proud of our stunning landscapes, Aboriginal heritage, vibrant multicultural community and our significant resources industry. At the Town of Port Hedland, let your career take-off as you tackle challenges unique to the region, collaborate with a range of people from all walks of life and become part of a vibrant team that is making real change in the Pilbara.

The Role

Working within the Port Hedland Leisure Centres, within the Customer Service Officer position this 6-month opportunity offers flexible working hours as well as a great opportunity to learn and develop.

As a Customer Service Officer, you will deliver professional and efficient customer service to both internal and external customers. Your responsibilities will include welcoming visitors, processing and reconciling payments, responding to customer enquiries, and managing service requests. You will also support the Facilities team in the promotion, coordination and delivery of leisure services across the Town's recreation facilities.

This is a part-time position averaging 19 hours per week, based across the Port Hedland Leisure Centre, South Hedland Leisure Centre and Wanangkura Stadium.

Working Arrangement (Fortnightly Rotating Roster):

Week 1

• Tuesday: 10:45am - 6:00pm
• Friday: 1:00pm - 6:00pm
• Saturday: 7:45am - 6:00pm

Week 2

• Monday: 7:45am - 1:15pm
• Wednesday: 3:15pm - 9:15pm
• Friday: 7:45am - 2:15pm

This a great role for candidate with experience in a customer service role who can demonstrate the ability to work effectively in a team environment and independently.

Please refer to the attached position description for further information regarding the role.

Work Related Requirements

The preferred applicant will be required to undergo a pre-employment medical, including drug and alcohol assessment to be considered for the role, as well as possess:

• National Police Clearance
• Rights to work in Australia
• Excellent customer service and interpersonal skills
• Experience in a customer service role and dealing with difficult customers
• Current C class Driver’s License

How to Apply

Applicants are encouraged to apply online.

If you are unable to apply online, please forward your application documents to Human Resources, Attention “Confidential Advertised Vacancy” either by:

Post: PO Box 41, Port Hedland WA 6721

Hand: Civic Centre, McGregor Street, Port Hedland WA 6721

Applicants are advised to write a cover letter of no more than two (2) pages outlining how your skills, capabilities and experience will contribute to their success in this position. It is the responsibility of the applicant to ensure their application is received in full prior to the closing date and time.

Suitable applicants may be considered for appointment to similar vacancies during the six month period following the conclusion of this recruitment process.

For further information about this position please contact the ToPH Talent Team on (08) 9158 9300 or .au

The Town reserves the right to commence shortlisting prior to the closing date.

Applications close at 11:30 PM on Tuesday 10th November 2026

The Town of Port Hedland is committed to eliminating all forms of discrimination. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people living with disabilities.